We know that sometimes it's nice to chat with someone directly when you have a question ...

We know that sometimes it&apos;s nice to chat with someone directly when you have a question and that&#x2019;s why we have a friendly Customer Service team ready to help!Our team, located in Sydney AU, is available during business hours: Monday to Friday from 9 am to 5 pm (excluding NSW Public Holidays). You can reach us in a couple of easy ways:<ul><li style="font-size: 16px;">Phone - Just give us a call at 1300 459 452 and follow the prompts; or</li><li style="font-size: 16px;">Email Form -&#xA0;You can fill out the form on our <a href="https://gifts-australia.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer" class="fr-green">Contact Us page</a> - it&apos;s quick and simple!</li></ul> Just a little tip:&#xA0;Our system works on a &quot;first-received&quot; basis. So, if you send multiple messages, it might push your inquiry to the end of the queue. It&#x2019;s best to send one message and hang tight while we get back to you. While you wait, have a browse through our Help Centre - you might find your answers here! <hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-can-i-talk-to-a-real-person-1395421" class="fr-green">I haven&apos;t yet received a response to my enquiry?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-edit-or-make-changes-to-my-order-once-it-has-been-placed-1395448" class="fr-green">Can I edit, make changes to or cancel my order once it has been placed?</a>

How can I talk to a real person?

Our team is dedicated to responding to all queries as quickly as possible. If you haven't heard ...

Our team is dedicated to responding to all queries as quickly as possible. If you haven&apos;t heard from us yet, it could be due to:&#xA0;<ul><li>The contact information we have is incomplete or insufficient, i.e. an email address has been submitted as &quot;gNail&quot; vs &quot;gMail&quot;; or</li><li>The email address your enquiry has been sent to was incomplete or insufficient, i.e. should be &quot;.com.au&quot;.</li></ul>&#xA0;We appreciate your patience, especially during busier times. To ensure a quicker response, please avoid sending multiple forms or emails, as this could delay our reply. If you&#x2019;d like to talk directly with a team member, feel free to call us at 1300 459 452. We&#x2019;re here to help Monday to Friday, from 9 AM to 5 PM (Sydney time)!&#xA0;<hr> FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-can-i-talk-to-a-real-person-1395421" class="fr-green">How can I talk to a real person?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-amend-make-changes-to-or-cancel-my-order-once-it-has-been-placed-1395448" class="fr-green">Can I edit, make changes to or cancel my order once it has been placed?</a>

I haven't yet received a response to my enquiry?

We love hearing about our customers' experiences! We value all feedback, as it lets us know what you liked ...

We love hearing about our customers&apos; experiences! Your feedback is important to us, as it helps us understand what you enjoyed and what areas need improvement. We are committed to making your experience as positive as possible. If you need assistance or would like to share a less-than-positive experience, our team is here to help. Our &quot;Contact Us&quot; page has all our contact details. If you&#x2019;d like to share your positive feedback, we&apos;d be delighted to hear it! You can do so on the following platforms:<ul><li id="isPasted"><a href="https://g.page/r/CQyZ1Z-AF43UEAg/review" target="_blank" rel="noopener noreferrer" class="fr-green">Google Reviews</a></li><li id="isPasted"><a href="https://au.trustpilot.com/review/www.thehamperemporium.com.au" target="_blank" rel="noopener noreferrer" class="fr-green">Trustpilot</a></li></ul>&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-can-i-talk-to-a-real-person-1395421" class="fr-green">How can I talk to a real person?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/i-havent-yet-received-a-response-to-my-enquiry-1395461" class="fr-green">I haven&apos;t yet received a response to my enquiry?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/my-order-arrived-damaged-faulty-what-can-i-do-1395450" class="fr-green">My order arrived damaged / faulty. What can I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-long-does-delivery-take-1395580" class="fr-green">How long does delivery take?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/my-order-hasn-t-arrived-yet-what-can-i-do-1395451" class="fr-green">My order hasn&apos;t arrived yet. What can I do?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/why-didn-t-the-courier-didn-t-leave-my-parcel-even-with-authority-to-do-so-1395471" class="fr-green">Why didn&apos;t the courier didn&apos;t leave my parcel, even with authority to do so?</a>

How can I share my experience and feedback?

While we truly wish we could support all the wonderful causes out there, we are ...

While we truly wish we could support all the wonderful causes out there, we are currently unable to offer donations for every fundraiser.&#xA0;Our focus at this time is on our preferred charity partner, <a href="https://www.thehamperemporium.com.au/proud-supporter-of-ozharvest" rel="noopener noreferrer" target="_blank" class="fr-green">OzHarvest</a> and we take pride in dedicating our efforts to this important organisation.&#xA0;Thank you for understanding!&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://www.ozharvest.org/" class="fr-green" target="_blank" rel="noopener noreferrer">OzHarvest&#xA0;Australia</a>

Are you able to provide a donation for our fundraiser?

We’re here to help! Click "Contact Us" to send our team a message.

If you have an existing order, please include your invoice number. For order issues, kindly attach any photos to help our team.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to The Hamper Emporium Help Centre!

Support information, including details on how to get in touch with our team and various channels for submitting feedback. Whether you have questions, need assistance, or wish to share your thoughts, you will find all the necessary resources here.

General Information

How do I place a corporate order?

How do I set up a corporate account?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Do you currently have any promotions or discounts available?

Who do I contact for assistance with my corporate order?

Corporate Orders & Information

How do I add my logo (branding) to my corporate hampers?

Can I personalise the card message for each hamper?

Can I send my own cards to be included with my hampers?

Can I include additional items in my corporate hampers?

Corporate Branding Enquiries

What corporate delivery options do you offer?

What information do I need to include if I am shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Can I ship my corporate order to New Zealand (NZ)?

Corporate Delivery Information

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

A Very Corporate Christmas

Corporate Enquiries

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Placing an Order

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

My credit card details are being declined. Why?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

Why do I have a payment pending on my account statement?

Payment Support

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

My gift voucher does not work. What do I do?

How will my recipient receive their gift voucher?

When does my gift voucher expire?

I'm ordering a e-Gift Voucher, why do I need to select a shipping method?

Gift Vouchers & Promotions

How do I reset my password?

How do I use the credit on my account?

How do I pay my account balance?

I paid the outstanding balance on my order, but the status hasn't updated?

Why do I keep getting emails from The Hamper Emporium?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

Account Support

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per hamper?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ only

Delivery Options

Can I have my hamper delivered to a hospital?

Can I have my hamper delivered to a school?

Can I have my hamper delivered to a hotel?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier didn't leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely hamper?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect hamper. What can I do?

There is an item missing from my hamper. What can I do?

The cardboard of my hamper arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

The hamper I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What is the shelf-life of your products, when do they expire?

Do your hampers cater to allergies or dietary requirements?

Where are your products manufactured? Are they made in Australia?

Can I modify or customise hamper?

Can you gift wrap my hamper?

Can I recycle my hamper box?

What size robe is included in my hamper?

Can I choose the size of the clothing or shoes included in my baby hamper?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

Product Enquiries