Ensure your hampers really stand out and represent your organisation by taking advantage of our branding ...

Ensure your hampers really stand out, with a professionally designed card featuring your logo!&#xA0;&#xA0;<h3 id="branding-options">Branding Options:</h3><ul><li style="font-size: 16px;">Branded Ribbon ($5 per hamper): Your logo printed in silver or gold foil on double-sided satin ribbon, available in various colours.</li></ul><img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/VR1W92RrWb2M8yBk/2025052105-c814f949-7fdc-43c6-98f7-d358f7e8648c-hebo_branded_ribbon.png" style="width: 197px;" class="fr-fic fr-dii"><ul><li style="font-size: 16px;">Custom Gift Card ($3 per hamper): Choose from templates, collaborate with our designer, or supply your own artwork. Recently resized to a larger A6 format - same quality design, same quality price, just larger in size!</li></ul><img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/VR1W92RrWb2M8yBk/2025052105-36f54819-db6a-4c1c-b21e-2dbbfa699a6a-hebo_branded_card.png" style="width: 200px;" class="fr-fic fr-dii"><h3 id> </h3><h3 id="how-it-works">How It Works:</h3><ul><li style="font-size: 16px;">Easy Branding Setup: Upload your high-resolution .jpg or .png logo with your first order and we&#x2019;ll keep it on file for future use.</li><li style="font-size: 16px;">First-Time Orders: For branded gift cards, we will email you the design for approval before production (please allow an extra 2-3 days).</li><li style="font-size: 16px;">Flexible Updates: If your branding preferences change, let us know and we&#x2019;ll update your details.</li><li style="font-size: 16px;">Personalised Messages: Add a custom gift message for each recipient or select a generic message for all.</li></ul>&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-place-a-corporate-order-1395453" class="fr-green">How do I place a corporate order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-send-my-own-cards-to-be-included-with-my-hampers-1395520" class="fr-green">Can I send my own cards to be included with my hampers?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-personalise-the-card-message-for-each-hamper-1395507" class="fr-green">Can I personalise the card message for each hamper?</a>

How do I add my logo (branding) to my corporate hampers?

You can personalise the message for each hamper via our online Corporate Ordering Platform ...

You can personalise the message for each hamper via our online <a href="https://corporate.thehamperemporium.com.au/" rel="noopener noreferrer" target="_blank" class="fr-green">Corporate Ordering Platform</a>.<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/VR1W92RrWb2M8yBk/2025052105-69d2e456-5a23-4eb1-99a5-08dd86deff37-hebo_card_message_options.png" style="width: 300px;" class="fr-fic fr-dii"> <h3 id="important-note">Important Note:</h3>If you opt for unbranded cards, the message typed into the card message field when placing your order will appear exactly as entered on the card sent with the hamper. It will not be checked for errors, so please double-check your message! Be sure to include who the gift is from so your recipient knows who has sent it.If you choose branded cards, you will receive a proof for approval prior to printing. Please ensure the proof is checked carefully, as we will print the cards exactly as approved.<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/VR1W92RrWb2M8yBk/2025052105-b9a6a639-79f3-4012-b0d2-c507517db4bb-hebo_card_message.png" style="width: 257px;" class="fr-fic fr-dii"> <div><div data-message-author-role="assistant" data-message-id="fabd016f-3056-4e27-9268-537de6a30ae4" data-message-model-slug="gpt-4o-mini" dir="auto"><div><div><hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1395491" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a>&#xA0;<a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-send-my-own-cards-to-be-included-with-my-hampers-1395520" class="fr-green">Can I send my own cards to be included with my hampers?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/who-do-i-contact-for-assistance-with-my-corporate-order-1395579" class="fr-green">Who do I contact for assistance with my corporate order?</a></div></div></div></div><div class="flex max-w-full flex-col flex-grow"><div class="min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&amp;]:mt-5" data-message-author-role="assistant" data-message-id="fabd016f-3056-4e27-9268-537de6a30ae4" data-message-model-slug="gpt-4o-mini" dir="auto"><div class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]"><div class="markdown prose w-full break-words dark:prose-invert dark"> </div></div></div></div>

Can I personalise the card message for each hamper?

You can provide your own gift cards when placing an order through our Corporate Ordering Platform. Simply select ...

You can provide your own gift cards when placing an order through our <a href="https://corporate.thehamperemporium.com.au/" rel="noopener noreferrer" target="_blank" class="fr-green">Corporate Ordering Platform</a>. Simply select the following options when prompted:<img src="https://attachments.gorgias.help/0e8PW74oWEw2DnpG/hc/VR1W92RrWb2M8yBk/2025052105-b3b9a35a-90ec-4fde-bd70-dbe1137a1717-hebo_branded_gift_cards.png" style="width: 480px;" class="fr-fic fr-dib">Gift Card &gt; &quot;Branded Card&quot; &gt; &quot;Supplying My Own Cards&quot;&#xA0;<h3 data-end="289" data-start="256" id="sending-your-gift-cards">Sending Your Gift Cards</h3>After placing your order, please mail your gift cards to the following address, ensuring you include your order number:Hampers &amp; Gifts Australia Attn: Corporate Branding (Order #) PO Box 3210 Regents Park NSW 2143If you have a digital file you would like us to print on your behalf, please ensure it meets these specifications:Size: 148mm wide x 105mm deepBleed: +3mm all aroundTrim Marks: Included in the fileFile Type: .pdfOnce the file is provided in line with these requirements, our team can print directly from it.<h3 data-start="848" id="important-notes"> Important Notes</h3><ul data-end="1091" data-is-last-node data-is-only-node data-start="874"><li data-end="991" data-start="874" style="font-size: 16px;">This may extend the lead time on your order, as hampers will not be dispatched until the gift cards are received.</li><li data-end="1091" data-is-last-node data-start="992" style="font-size: 16px;">If mailing your cards, please email us with the tracking number so our team can monitor delivery.</li></ul>&#xA0;<hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-place-a-corporate-order-1395453" class="fr-green">How do I place a corporate order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1395491" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-personalise-the-card-message-for-each-hamper-1395507" class="fr-green">Can I personalise the card message for each hamper?</a>

Can I send my own cards to be included with my hampers?

Each hamper is meticulously crafted to securely hold the contents, ensuring they arrive beautifully presented and ...

Each hamper is meticulously crafted to securely hold the contents, ensuring they arrive beautifully presented and in excellent condition. Our presentation boxes not only elevate the overall appearance but also assist in minimising movement during transit, guaranteeing that your hampers reach their destination ready to impress!While our hampers are pre-packed for efficient dispatch, we recognise the value of a personal touch in business relationships. That&#x2019;s why we&#x2019;re excited to offer personalisation options, such as including your own branded ribbon, gift cards or letters. More information here: <a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1395491" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a>In some cases, exceptions may be possible for an additional fee, as they may require an upgraded hamper or special handling. While we have accommodated requests in the past, this is not a standard service. If you have specific requirements, please contact our corporate team to discuss further.&#xA0;Coming Soon!We are close to launching a new range of hampers that include customisable products!&#xA0;We hope to soon expand our range of hampers to include pens, notebooks, drink bottles and more - all available with your logo branded! Please sign up for our newsletter (if you haven&apos;t already) and be the first to know!Register here: <a href="https://corporate.thehamperemporium.com.au/register" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;" class="fr-green">Create and Account &amp; Sign Up for Latest News</a><hr style="text-align: justify;">&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-place-a-corporate-order-1395453" class="fr-green">How do I place a corporate order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/who-do-i-contact-for-assistance-with-my-corporate-order-1395579" class="fr-green">Who do I contact for assistance with my corporate order?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1395491" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a>&#xA0;

Can I include additional items in my corporate hampers?

Curious about how your hamper will arrive? Take a moment to watch our unboxing video below for a glimpse ...

Curious about how your hamper will arrive?&#xA0;Take a moment to watch our unboxing video below for a glimpse of how beautifully your hamper will be presented!<iframe src="https://www.dropbox.com/scl/fi/e8yr6ycof1xjq9vpymh3s/Corporate-Unboxing-Unboxing.mp4?rlkey=ul453813v0fvzoxj6itz3ygiz&amp;st=c0xl9xfe&amp;raw=1" height="480px" width="640px" allowfullscreen class="fr-draggable"></iframe><hr>&#xA0;FURTHER INFORMATION<a href="https://the-hamper-emporium.gorgias.help/en-US/how-do-i-place-a-corporate-order-1395453" class="fr-green">How do I place a corporate order?</a><a href="https://help.thehamperemporium.com.au/en-US/how-do-i-add-my-logo-(branding)-to-my-corporate-hampers-1395491" class="fr-green">How do I add my logo (branding) to my corporate hampers?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-send-my-own-cards-to-be-included-with-my-hampers-1395520" class="fr-green">Can I send my own cards to be included with my hampers?</a><a href="https://the-hamper-emporium.gorgias.help/en-US/can-i-personalise-the-card-message-for-each-hamper-1395507" class="fr-green">Can I personalise the card message for each hamper?</a>

Your Hamper Experience: An Inside Look

We’re here to help! Click "Contact Us" to send our team a message.

If you have an existing order, please include your invoice number. For order issues, kindly attach any photos to help our team.

We’re here to help!
Our friendly team is available Monday to Friday from 9am to 5pm Sydney time, excluding public holidays.

Welcome to The Hamper Emporium Help Centre!

Branding Enquiries

Corporate Enquiries

Corporate Branding Enquiries

How do I place a corporate order?

How do I set up a corporate account?

Why am I not receiving a passcode to log in to my corporate account?

My international phone number is not being accepted?

What are the payment options for corporate orders?

Why can't I find the hamper I want to order?

What do I need to know about ordering a chilled corporate hamper?

Can I order a custom corporate hamper?

Is my order eligible for a bulk discount?

Do you currently have any promotions or discounts available?

Who do I contact for assistance with my corporate order?

Discover the Corporate Ordering Platform: A Video Guide

Corporate Orders & Information

What corporate delivery options do you offer?

What is a "Preferred Dispatch Week"?

When will my corporate order be dispatched?

When will my corporate order be delivered?

What information do I need to include when shipping to a business?

How do I ensure smooth delivery when sending multiple hampers to one address?

What should I do if I entered the wrong delivery address?

How do I track my corporate order?

What information do you need for a bulk order?

Can I ship my corporate order to New Zealand (NZ)?

Corporate Delivery & Dispatch Information

The Hamper Emporium Corporate Christmas Catalogue 2025

What are the recommended last order dates for corporate Christmas hampers?

Can I place a corporate order now for delivery closer to Christmas?

What do I need to know about corporate Christmas deliveries?

Can I send you additional items to include in my corporate Christmas hamper order?

When will my Christmas corporate order be dispatched?

When will my Christmas corporate order be delivered?

A Very Corporate Christmas

How can I talk to a real person?

I haven't yet received a response to my enquiry?

How can I share my experience and feedback?

Are you able to provide a donation for our fundraiser?

General Information

How do I place an order?

Can I place an order from outside Australia?

Can I ship to multiple addresses?

Why can I not confirm my order?

Can I add a gift card and message to my order?

Does my card message have to be typed in English?

Why can I not select my required suburb?

Why can I not select a preferred date?

Why are there no shipping options available?

Before Ordering

Can I edit or make changes to my order once it has been placed?

How do I know my order has been placed?

I haven't received a confirmation email?

I have a duplicated order, what can I do?

After Ordering

Placing an Order

Which payment methods do you accept?

What is PayPal?

What is Afterpay?

What is zipPay?

What is Google Pay?

What is Apple Pay?

Payment Methods

Do you include the invoice in the delivery?

How do I know my credit card details are safe?

My credit card details are being declined. Why?

Will my order be processed in AUD?

Why haven't I been charged 10% GST on my hamper?

Why do I have a payment pending on my account statement?

Payment Support

Do you have any current promotions or discounts?

Why is my discount code not working? How to apply a code.

My gift voucher does not work. What do I do?

How will my recipient receive their gift voucher?

When does my gift voucher expire?

I'm ordering a e-Gift Voucher, why do I need to select a shipping method?

Gift Vouchers & Promotions

How do I reset my password?

How do I use the credit on my account?

How do I pay my account balance?

I paid the outstanding balance on my order, but the status hasn't updated?

Why do I keep getting emails from The Hamper Emporium?

Why do I keep receiving promotional emails / texts from you?

How do I unsubscribe?

Account Support

Payment & Account Support

What does "dispatch" mean?

When will you dispatch my order?

Where are my items shipped / dispatched from?

Why am I being charged shipping per hamper?

Will all of my ordered items arrive together?

Do you contact the recipient? What notifications do you send?

Will the delivery driver call upon arrival?

What if no one is available at the delivery address at the time of delivery?

I have received a delivery notification, but what does it mean?

Can I choose when my order is delivered?

Can I request a specific time of delivery for my order?

Do you deliver to PO Boxes and Parcel Lockers?

Can I request a signature for delivery?

What Is Authority to Leave (ATL)?

What is a Proof of Delivery (POD)?

What is the Australia Post App?

Are there any shipping delays?

How long does delivery take?

How do I track my order?

General Shipping & Tracking Information

What delivery options do you offer and what do they cost?

Standard Delivery with Australia Post

Express Delivery with Australia Post

Same Day, Next Business Day & Preferred Day Delivery (SYD)

Preferred Day Delivery - BNE & MEL

Chilled Delivery - Cheese Hampers

Weekend Delivery

Click & Collect

International Delivery - NZ only

Delivery Options

Can I have my hamper delivered to a hospital?

Can I have my hamper delivered to a school?

Can I have my hamper delivered to a hotel?

My order hasn't arrived yet. What can I do?

Can I redirect my order to a new address after it has been dispatched?

Why is my tracking currently unavailable?

Why is my order awaiting collection from the Post Office (LPO)?

What are "Delivery Instructions" and why were they not followed?

Why didn't the courier didn't leave my parcel, even with authority to do so?

My order has been "Returned To Sender". What happens now?

I think my order was delivered to the wrong address, what can I do?

Who sent me my lovely hamper?

Delivery Issues & Questions

Shipping: Dispatch & Delivery

Why have you asked me for photos?

My order arrived damaged / faulty. What can I do?

I received an incorrect hamper. What can I do?

There is an item missing from my hamper. What can I do?

The cardboard of my hamper arrived torn. Why?

Damaged, Faulty & Incorrect Items

Why have I been charged a redelivery / returns fee?

How long will it take for me to receive my refund?

How will I receive my refund?

How do I return my purchase if I change my mind?

Can I return or exchange my cheese hamper?

Returns & Cancellations

Order Issues & Resolutions

The hamper I want is out of stock, will it be available soon?

Why have you substituted an item in my hamper?

What is the shelf-life of your products, when do they expire?

Do your hampers cater to allergies or dietary requirements?

Where are your products manufactured? Are they made in Australia?

Can I modify or customise hamper?

Can you gift wrap my hamper?

Can I recycle my hamper box?

What size robe is included in my hamper?

Can I choose the size of the clothing or shoes included in my baby hamper?

General Product Information

What do I need to know about the delivery of my cheese hamper?

When will my cheese expire? What is the 'best before' date?

Is it safe to send a cheese hamper as a gift in the mail?

When will my cheese hamper arrive?

Where can I ship my cheese hampers to?

Chilled Products

Product Enquiries