Before you order
- How can I place an order?
- Can I place an order from outside Australia?
- Can I add a gift card and message to my order?
- Can you gift wrap my hamper?
After you order
- How do I know my order has been placed?
- Can I amend my order once it has been placed?
- Can I cancel my order?
How can I place an order?
The best way to place an order with The Hamper Emporium is via our easy-to-use, secure online ordering system.
This allows you to browse our entire selection with convenience and ensures you can check that all of the details you are entering are correct. This is the fastest and easiest way to place your order.
Alternatively, you can place your order over the phone by contacting our Customer Service Team.
Can I place an order from outside Australia?
Yes, we accept orders placed from anywhere in the world!
However, our website only accepts Australian postcodes at this stage. When you are at the checkout, enter your billing postcode as the same Australian shipping postcode you are sending the hamper to (this won't affect your order).
Can I add a gift card and message to my order?
Once you have added a hamper to your cart and proceeded to check out, you will be prompted to select a card and add a card message to your order. If you have more than one hamper in your cart, you will be able to add a card message for each hamper.
You will be given a choice between our free deluxe gold embossed gift card, or a premium gift card of your choice.
There is a character limit of 500 characters per card and messages will be printed exactly as typed. Remember to say who it's from!
Can you gift wrap my hamper?
To ensure the perfect impression every time, The Hamper Emporium hampers are presented in a beautiful custom-designed hamper box and do not require any further wrapping. For this reason, we do not offer extra gift wrapping services.
How do I know my order has been placed?
Once you have selected Confirm & Process Order at our online checkout, your payment will be processed and your order will be placed. If successful, the checkout page will refresh to show your order number and allow you to print a receipt.
You will also be sent a confirmation email to the email address you provided when placing your order. The email will also contain your order invoice.
Can I amend my order once it has been placed?
Once your order has been placed, we are only able to make amendments if the order is not yet dispatched. Once the order has been dispatched, no amendments can be made. This includes any changes to the delivery address, ordered items, gift card messages, etc.
Please note that during the busy Christmas period (November/December) we will not be able to make any changes to orders once they have been placed on the website, regardless of whether or not they have been dispatched.
Can I cancel my order?
Once your order has been dispatched, we are unable to cancel it. If your order has yet not been dispatched, we may be able to stop the order.
Please contact our Customer Service Team who can cancel your order and issue a refund if possible.