Please accept our sincere apologies.
In the event that your hamper or its contents arrive damaged or faulty, please contact us as soon as possible and send through photos of the damage to our Customer Service Team. Please include information on whether or not you will require a replacement and when this is required by.
We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue.
If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping.