In the rare event that you or your recipient are not happy with the hamper or its contents, please follow these steps.
- Please return the hamper in the same condition it was received to:
- Contact our Customer Service Team to let us know that the gift is on its way back to us and how you would like the return to be processed:
- Exchange for another item (Shipping charges will apply to send the replacement item)
- Store credit (Minus the cost of shipping of the original order, including orders for which shipping was free - $10.95 will be deducted)
- Refund to the original card or PayPal account used
- We will email you once the item has arrived back with us and the return has been processed.
Please note that if you have changed your mind for an order that has left our warehouse but has not yet been delivered, it will first need to be delivered to the recipient and then returned to us as we are unable to redirect an order once it is already on the road.
The return must be received within 30 days of the original date of dispatch.