If an Authority To Leave has been given, our courier will leave the parcel unattended at the delivery location as long as it is relatively secure to do so.
If the Authority To Leave has not been given or the parcel cannot be left at the address, our courier will do one of the following (depending on which delivery method is chosen):
- Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup
- Return the parcel to our warehouse (Hospital deliveries, Same day deliveries, etc - redelivery fees will apply)
In order to ensure that someone will be present during business hours, and to avoid redelivery fees, it is highly recommended to send the parcel to a business address. Redelivery fees may apply for any deliveries that need to be reattempted.