Once you have selected your shipping option at the check out, will be asked if you give the authority to leave to leave the parcel if no one is at the address.
If the yes option is selected and no one is available to receive the delivery, our courier will leave the parcel in a relatively secure location unattended at the address. Occasionally, the driver may not deem it secure enough to leave the parcel (eg. raining at the time of delivery, parcel visible to the street, etc.).
If the no option is selected or the parcel cannot be left at the address, our courier will do one of the following (depending on which delivery method is chosen):
- Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup
- Return the parcel to our warehouse (Hospital deliveries, Same day deliveries, etc - redelivery fees will apply)
In order to ensure that someone will be present during business hours, and to avoid redelivery fees, it is highly recommended to send the parcel to a business address. Redelivery fees may apply for any deliveries that need to be reattempted.
Please note that when authority to leave has been given, The Hamper Emporium and our couriers cannot accept responsibility or liability on the rare occasion that a consignment is lost or stolen after our couriers have recorded the package as 'successfully delivered'.