The cardboard of my hamper arrived torn. Why?Updated 11 days ago
We have systems in place to assist in preventing damage during transit; regrettably however, some parcels have a rougher time during delivery.
Due to the biodegradable nature of the cardboard we use for our hamper boxes and wine inserts, occasionally tears can occur as a result of movement during transit.
The cardboard inserts we use in our hampers to secure bottles in place are ecologically designed for single-use only. They are to ensure the bottle in the hamper is not damaged during transit, though they do sometimes incur tears as a result of the movement of the tightly packed bottle.
Please note that these cardboard inserts are optional when gifting the hamper to your recipient, so feel free to remove the insert when gifting it.
We are sometimes able to offer replacement inserts and boxes when this occurs; however, due to the high demand for our hampers, this is not always possible and our production team may not have any spares available.
If the damage is significant (i.e., items falling out), please don't hesitate to contact our customer service team. Our team may be able to provide further information.
FURTHER INFORMATION
There is an item missing from my order. What can I do?